Terms of Use

You must be at least 18 years old and capable of entering into a binding agreement to use autohome. By using the app you confirm that you meet these requirements.

You are responsible for the truthfulness and accuracy of any listing you publish. Listings must describe a real vehicle that you have the right to sell. We may remove listings that are untrue, misleading, duplicated, or otherwise in breach of these terms. We will tell you promptly when a listing is removed and why, and you can challenge that decision as described under Content moderation. This does not affect your statutory rights in respect of a paid listing. The app can draft a description for you from the details you enter, using a third-party AI service — using it is your choice, and the description you publish remains your responsibility.

Publishing a listing on the Standard plan, featuring a listing, and bumping a listing back to the top are one-time paid features processed securely by Stripe. A Standard listing stays published for 30 days, featuring lasts 30 days, and a listing can be bumped once every 24 hours. Current prices are shown in the app on the purchase screen, in PLN and inclusive of VAT — you see the total amount payable before you confirm. We charge nothing for the sale of the vehicle itself and take no commission on transactions.

A bump is performed in full immediately after payment — by confirming it you request that performance begin before the 14-day withdrawal period ends, and acknowledge that once it has been performed you lose your right of withdrawal. Standard-plan publication and featuring run for their whole period instead: if you ask us to start immediately and then withdraw within 14 days, we refund what you paid less a proportion corresponding to the part already performed. A fee is not refundable merely because you change your mind after performance has begun, but that does not affect your rights where a feature was never activated, did not work as agreed, or where we removed or suspended the listing for reasons not attributable to you.

You can complain about a paid feature by writing to support@autoho.me, giving the email address linked to your account, the feature and date of purchase, and a description of the problem. We will consider it and reply to that address within 14 days of receiving it. If the service does not conform to the contract you may require us to bring it into conformity and, where that is impossible or would cost us disproportionately, ask for a price reduction or withdraw from the contract; refunds are made within 14 days using the same payment method. If we can't resolve things, you can also turn to out-of-court help — a mediator, the arbitration court at the regional Trade Inspection in Poland, or a free consumer ombudsman (see UOKiK for details). If you're elsewhere in the EU, the easiest route is the EU's ec.europa.eu/consumers/odr platform or your own country's dispute resolution body.

Photos uploaded to autohome are checked automatically before publication and are rejected if they contain adult, violent or otherwise prohibited content; you are told the reason when that happens. We may also remove or suspend listings that are illegal, fraudulent, misleading, duplicated, or otherwise in breach of these terms. Any user can report a listing from the listing screen. If you believe a decision about your content was wrong, write to support@autoho.me and we will review it.

You may not use autohome to post fraudulent or misleading listings, harass other users, scrape or copy content, or interfere with the operation of the app or its infrastructure.

autohome is a classifieds platform that connects buyers and sellers. We are not a party to the sale contract concluded between users, we do not broker it and we do not take payment for the vehicle — the condition of the vehicle, the accuracy of its description, and the conduct and settlement of the transaction are the sole responsibility of its parties. Our liability for content published by users is governed by Art. 6 of Regulation (EU) 2022/2065. None of the above limits our liability for failing to perform, or improperly performing, the services we provide to you ourselves, including paid features.

support@autoho.me is our single point of contact for users and for authorities under the Digital Services Act (Regulation (EU) 2022/2065). We accept messages in Polish, English and Ukrainian.

We may suspend or delete an account that grossly or persistently breaches these terms or the law. Where the circumstances allow — in particular where no legal obligation and no risk to other users stands in the way — we will first ask you to stop the breach and give you a reasonable time to do so. We will tell you about the decision and its reasons at the email address linked to your account, and you can challenge it by writing to support@autoho.me. This does not affect your statutory rights, including in respect of paid features that were active at the time. You may delete your account at any time from the Profile tab.

We may change these terms only for a valid reason: a change in the law or its interpretation, a decision of a court or authority affecting the service, a change in the scope or manner in which we provide the service, a change in the prices of paid features, or reasons of security or abuse prevention. We will notify you at least 14 days before a change takes effect, in the app and at the email address linked to your account, saying what changes and from when. If you do not accept the change you may terminate the agreement before that date, with immediate effect and free of charge, by deleting your account or writing to support@autoho.me. Changes do not apply to paid features purchased before they take effect — those remain governed by the terms in force at the time of purchase.

autohome is operated by Best Family Sp. z o.o., ul. Komandorska 66 lok. 106-107, 50-158 Wrocław, Poland, registered in the National Court Register under KRS 0000726775, NIP 8971854387. You can reach us at support@autoho.me.